DA BOMB! Thanks Nicolle & Steff (:
So funny story! Some time last week, I was talking with a [male] patient about the balance in his account. For months he’s been trying to get his insurance to pay more since he had a huge bill owed to us. After months of trying, his insurance never made additional payment. But then I told him we could give him this massive discount to make his balance lower, which we did. SO, his payment came in today with the statement we sent him. On the statement it had my name (with an E in it of course) boxed and underneath it said “I love you.” Hahaha.